Legal

Terms of Service

Last updated: October 12, 2026

These terms govern the use of this website and the services FESN Global LLC provides. Where we have signed a separate written agreement with a client, that agreement prevails over anything here that conflicts with it.

1. Who you are contracting with

FESN Global LLC, a Wyoming limited liability company, 30 N Gould St, STE R, Sheridan, WY 82801, United States. In these terms, "we" and "us" mean FESN Global LLC; "you" means the person or business using this site or our services.

2. What we provide

• Tandem video post-production — editing, formatting, rendering and delivery of jump footage.
• Pipeline and automation software — software that moves footage from camera to customer.
• Customer messaging integration — connecting a client's own social messaging accounts to their support desk, as described on our messaging solution page.
• Technology consulting — project-based software development and IT support.

Scope, price, timing and deliverables for any engagement are set in a written proposal or statement of work. Nothing on this website is an offer capable of acceptance; it is a description of what we do.

3. Using this website

You may read this site and contact us through it. You may not use it to send unlawful, abusive or deceptive content, attempt to gain unauthorized access to any part of it, or submit information you have no right to share. We may decline to respond to any enquiry, and may remove submissions, without giving a reason.

4. Client obligations

Where we operate a service that touches your accounts or your customers' data, you agree that:

• You own, or are properly authorized to administer, the accounts and assets you grant us access to.
• You have given your own customers whatever notice and choice the law in your jurisdiction requires.
• You will keep your own platform agreements in good standing, including any agreement you hold with Meta Platforms.
• You will tell us promptly if access should be withdrawn, an account changes hands, or a customer asks for their data to be deleted.

5. Ownership

You keep ownership of your footage, your business data, your customer data and your platform accounts. We keep ownership of our own tooling, source code, methods and infrastructure, including anything we built before the engagement or build generally for our services. Where a statement of work says a specific deliverable is assigned to you, that assignment takes effect on payment.

6. Fees and payment

Fees are set in the applicable proposal or statement of work. Unless it says otherwise, invoices are payable within 14 days. We may suspend a service for accounts that remain unpaid after written notice. Amounts are exclusive of any taxes that apply to you.

7. Third-party platforms

Parts of our services depend on platforms we do not control — Meta Platforms, email providers, hosting networks and others. Those platforms change their terms, their APIs and their access rules on their own schedule and without consulting us. We are not responsible for a platform's own outages, policy changes or decisions about your account, and a change of that kind is not a failure to perform on our part. We will tell you when one affects your service and work with you on the alternatives.

8. Service levels

We do not offer an uptime guarantee on this website or on any service unless a signed agreement expressly provides one. We aim to be available and responsive during Australian business hours, and we answer every enquiry we receive.

9. Warranties

We will perform our services with reasonable skill and care. Beyond that, and to the fullest extent the law allows, this website and our services are provided "as is" without further warranties of any kind, express or implied. Some jurisdictions do not allow the exclusion of certain warranties; where that is so, this section applies only as far as it legally can, and nothing here limits rights you have that cannot be excluded.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, revenue or data. Our total liability arising out of or relating to an engagement is limited to the fees paid to us for that engagement in the 12 months before the event giving rise to the claim. Nothing in this section limits liability for fraud, willful misconduct, or anything else that cannot lawfully be limited.

11. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purpose of the engagement. This survives the end of the engagement.

12. Ending an engagement

Either party may end an engagement on 30 days' written notice, or immediately if the other party commits a material breach and does not fix it within 14 days of being told. On termination you pay for work performed up to that date, we return or delete your data as you direct, and access to your platform accounts is revoked. Your data deletion rights are set out on our data deletion page.

13. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

14. Changes

We may update these terms. The date at the top shows when. Changes apply from the date they are published; they do not retroactively change a signed agreement.

15. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. The courts of Wyoming have exclusive jurisdiction, except that either party may seek injunctive relief wherever necessary to protect its intellectual property or confidential information.

16. Contact