Legal

Privacy Policy

Last updated: October 12, 2026

This policy explains what personal information FESN Global LLC collects, why we hold it, who we share it with, and how you can have it removed. It covers both our own website and the services we operate for client businesses.

1. Who we are

FESN Global LLC is a limited liability company registered in the State of Wyoming, United States. We provide software development, post-production and technology services to businesses.

2. Two different roles

We handle personal information in two distinct capacities, and your rights differ depending on which applies.

As a controller — our own website and business

When you contact us, enquire about our services or correspond with us, we decide why and how your information is used. This policy governs that directly.

As a processor — services we run for clients

When we operate software on behalf of a client business, including the customer messaging integration described on our messaging solution page, the client decides what is collected and why. We act on their documented instructions. If you are a customer of one of our clients, that client's own privacy policy governs your information, and requests are best directed to them — although you may always write to us and we will pass the request on.

3. Information we collect

Website contact form

The form on our homepage collects the name, email address and message you type into it, together with the time of submission. Nothing else is collected. We do not use cookies, analytics or advertising trackers on this website.

Correspondence

If you email us, we hold that email and any information in it for as long as needed to deal with the matter and to keep a record of our dealings.

Message data processed for clients

Where a client engages us to run their customer messaging, our software receives messages their customers send to the client's own Facebook Page or Instagram professional account. That can include the sender's display name and platform-assigned identifier, the message text, attachments they send, and timestamps. This data is delivered into the client's own helpdesk system. We process it to provide the service and for no other purpose.

Client business data

Contact details and account information for the people we work with at client businesses, held for the purpose of delivering and billing the engagement.

4. Where your information is stored

Our website and its contact form run as a smart contract canister on the Internet Computer, a public decentralized network. Submissions are stored in that canister's state. Reading them requires authentication as the site administrator, but you should understand that data held on a replicated network is distributed across independently operated nodes rather than sitting on a single server under our exclusive physical control. Please do not send sensitive personal information — government identifiers, health or financial details — through the website form. Email us instead.

Message data processed for clients is written into the client's own systems. We do not keep a separate copy beyond what is needed in transit.

5. Who we share information with

We do not sell personal information, and we never have. We share it only with the service providers we need to operate, and only to the extent required:

• Resend — delivery of notification and transactional email.
• ImprovMX — forwarding of email addressed to our domain.
• GoDaddy — domain registration and DNS.
• Internet Computer node providers — hosting of this website.
• Meta Platforms — where a client's messaging integration is in use, message data necessarily passes through Meta's APIs under the client's own agreement with Meta.

We also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.

6. Platform data from Meta

This section applies specifically to data obtained through Meta's APIs.

• We access a client's Facebook Page or Instagram professional account only after that client has explicitly granted access to assets they own.
• The client remains the owner of those accounts and of the data in them. We act as their technology provider.
• Platform data is used solely to deliver the messaging integration the client has asked for. It is never used for advertising, never sold, never licensed, and never combined with data from other clients.
• We retain platform data only as long as the service requires. When an engagement ends, or when a client revokes access, we stop processing and delete what we hold.
• Deletion requests are handled as described on our data deletion page.

7. How long we keep things

• Contact form submissions: kept while we are dealing with your enquiry and for up to 24 months afterwards, then deleted. You can ask us to delete yours sooner.
• Email correspondence: kept for the duration of the relationship and for up to 7 years where it forms part of a business record.
• Client message data: governed by the client's own retention policy, since it lives in their system.

8. Security

Administrative access to our systems is protected by Internet Identity authentication. Email sent from our domain is authenticated with SPF and DKIM. Traffic to this site is served over HTTPS. No system is perfectly secure, and we do not claim otherwise; if a breach affects you, we will tell you promptly and say what happened.

9. Your rights

Depending on where you live, you may have the right to ask for a copy of the information we hold about you, to have it corrected, to have it deleted, to object to how we use it, or to withdraw consent. We honor these requests regardless of whether the law in your jurisdiction compels us to.

Write to contact@fesnglobal.com. We respond within 30 days. We do not charge for this and we will not treat you differently for asking.

10. Children

Our services are sold to businesses and are not directed at children. We do not knowingly collect information from anyone under 13. If you believe a child has sent us information, write to us and we will delete it.

11. International transfers

We are a United States company; our founder and operations are based in Australia; our service providers operate globally. Your information may therefore be processed outside the country where you live. We only use providers that commit to protecting it.

12. Changes to this policy

If we change this policy we will update the date at the top. Where a change materially affects how we use information already collected, we will tell affected clients directly rather than relying on this page alone.

13. Contact

Questions, complaints and requests all go to the same place: contact@fesnglobal.com, or by post to the address in section 1. If you are not satisfied with our answer, you are entitled to complain to the data protection authority where you live.